INHANNA's Terms, Conditions and Informations

Updated : 3rd Feb 2020

Welcome to INHANNA.com website ("INHANNA.com"). We at INHANNA provide website features to you subject to the following conditions. If you visit or shop at INHANNA.com, you accept these conditions. Please read them carefully. Our term and conditions cannot be applied if the order is made via other channel.

 General

1- Ready stock product will be shipped out within 1-2 days the order has been made and the payment has been accepted by us unless specified differently on the product description/note.

2- We also offer pre-order product and the delivery is stated on the product description/note

3- We will update you once the order has been received, payment has been made and item has been delivered through email ONLY. We will only update you via other channel if you are requesting the update using the same channel. Example, if you would like to know whether your item has been shipped or not via whatsapp, then contact us via whatsapp and we will reply also by whatsapp.

4- Other than purchasing directly from INHANNA website www.INHANNA.com, INHANNA also have registered agents/dropshipper which represents INHANNA to do selling/marketing as well as customer service to assist you and to provide the best shopping experience at INHANNA. Please check the agent's name, phone number and shop from the list Here            

Delivery

We ship to the entire world. Shipping price will automatically stated in your cart based on delivery location and item weight. If you find that the country you would like to ship to is not available, please contact us via email or whatsapp. We will give you shipping options and rate. We will be using Poslaju, Ninjavan and SF Express (International Delivery) depending on location and courier availability.

1. East & West Malaysia - Poslaju and Ninjavan delivery will take 2 -3 business days to arrive.
2. International - SF Express will take 3 to 10 business days to arrive
   1. The estimated delivery time applies to major cities only. Delivery to areas outside of major cities may incur additional days
   2. Item delivered is subjected to customs inspection and clearance. Items subjected to customs inspection and/or clearance may incur additional 48 -72 hours. Please keep your tracking number and contact your country general post office to request for your shipment status                        

Secure Payment

We accept payment via SenangPay automatic online banking, manual transfer to our Maybank and CIMB account, Paypal and Credit Card (Visa and Master Card). We provide secure payment on Credit Card payment as we are using the secured, trusted and professional payment gateway PayPal and SenangPay. Your credit card information will not be released to us as you are dealing directly with PayPal and SenangPay.

Payment via SenangPay and paypal will be accepted instantly and you will receive a confirmation order via email. Payment via manual bank transfer has to be made and proof of payment has to be uploaded HERE with the order reference number in 24 hours. Late payment will lead to order cancellation. After proof of payment has been emailed, it will take up to 72 hours for our team to accept your payment and reply your email.

Privacy

INHANNA knows that you care how information about you is used and shared, and we appreciate your trust that we will do so carefully and sensibly. All the information given to us will only be used for this website.

Communicate and Place Order with INHANNA

INHANNA provide multiple channel of communication and order placing in order to give the best online shopping experience to our customers. We are communicating via below channels:

    1- Go to INHANNA Customer Service Portal help.inhanna.com or Email (cs@inhanna.com) - enquiries, complaint and place order
    2- SMS & Whatsapp (011-63846816) - enquiries, complaint and place order
    3- Website shopping cart - Place order and order message
    4- Facebook Message - enquiries, complaint and place order
    5- Facebook comment - enquiries
    6- Instagram - enquiries
    7- website comment - enquiries

Return Policy

 Please click here for the return policy https://www.INHANNA.com/return-exchange-policy

Copywright

All content included on this site, such as text, graphics, logos, button icons, images, audio and video clips, digital downloads, data compilations, and software, is the property of INHANNA.

Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. INHANNA reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.

Product Descriptions

INHANNA attempts to be as accurate as possible. However, INHANNA does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.